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Payment & Delivery Options
Accepted Modes of Payment
For the convenience of all our customers, we are accepting several methods of payment for both domestic and international orders. We accept all major Debit and Credit cards (Visa, Mastercard, Discover, American Express, JCB, etc.) through Paypal Checkout. We also accept Bank Transfers and payments through digital wallets such as Paymaya and GCash.
Delivery and Shipping Options
All domestic orders or orders from within the Philippines area are delivered via LBC Express or through any other local third-party courier services. Local customers may also send us a request for whatever courier service they preferred.
All orders from outside the Philippines will be delivered through FedEx Delivery.
Customers can monitor the status of their order(s) by going to their Order History page in their Customer Account.
Cancellation and Refunds
You may cancel your order within 24 hours or as long as the order status is not set to "Processing." Once you see the "Processing" status for an order, it will no longer be eligible for cancellation on our website. If you really wanted to cancel an order, even if it's already in "Processing" status, you will need to contact us via an email message, phone call, or text message.
Please note that orders that already have the "Job Order In-Production" or "Processing Image Files" status will no longer be eligible for cancelation even via an email message, phone call, or text message.
Refunds for the down payments of canceled orders will be sent or credited back to the customer's account within 24 hours from the time of cancellation.
If cancellation of order(s) falls on a weekend (Saturday or Sunday), a refund will take place on the next business day. Refund status can also be monitored through the customer's Order History page in their Customer Account.
7-Day Return Policy
All products listed on our website are covered with a 7-Day Return Policy. Any merchandise can be returned to us, as long as they meet any of our merchandise return criteria:
Damaged: The product arrived at the customer's shipping address broken, mangled, and missing parts, and will not be deemed for its purpose.
Wrong Item: The product received is not what the customer ordered from the website.
Incomplete: The product arrived incomplete or missing some parts.
A change of mind will not make an order eligible for a product return, or refund.
This payment and delivery policy may change without prior notice. Please make sure you check this page from time to time for any updates.
If you have any questions, please feel free to send us a message at firstname.lastname@example.org, or you can call us at +63992-598-5732.